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FAQ

Frequently Asked Questions

Placing an order

How can I order online?

Go to the Home page of our site www.topcigarettes.biz on the left side you'll find all the brands available. Choose a brand and click on it.

This will take you to the selected brand page. Choose from the given list one of the brand variations you would like to buy. You will be automatically directed to your shopping cart. If you want to buy more than one brand or variation just click "Back to shopping" from your Shopping cart and choose another cigarette brand from the menu and repeat the process.

When you are done click "Go To Secure Checkout". You will be taken to the Secure Server where you should enter the required information. After that, click "Click to purchase".

At this point your credit card information is checked and you will receive an order confirmation at your e-mail address.

Which methods of payment do you accept?

We accept the payment via Bitcoins or money transfers via express payment services.

Can I make an order by telephone?

Unfortunately, no. You can place an order via online form only.

Is there a maximum order quantity?

The maximum quantity of cigarette packs is defined by your country's legislation. Please, be also aware that we do not accept large orders from first-time customers. If this is your first purchase in our online cigarette store, the maximum quantity is 10 cartons.

How can I know my order status?

After you've placed your order at TopCigarettes.biz you will be automatically notified by E-mail when your order is approved or shipped. Please, note that we do not ship orders within 24 hours to give you a possibility to change or update your postal address and/or order items. In such cases you must immediately send us an e-mail regarding your modifications. Please, enclose your order number when writing on the changes in your order.

About our products

Are the cigarettes sold at TopCigarettes.biz produced in USA?

The cigarettes sold at TopCigarettes.biz are of the highest quality available on the market. We sell cigarette brands made in Europe.

Delivery and Shipping

After I make my order, when can I receive my cigarettes?

Your order will be processed within 2 working days.

Our customer support team is eager to resolve any problem occurred regarding your orders.

Please feel free to contact us, using our email address support@topcigarettes.biz or filling our Contact Us form.

Where do you ship your products?

We deliver cigarettes all over the USA and Europe except the following European countries:Italy, Finland, UK, Germany, Netherlands, Ireland and Sweden.

How long would it take for my order to be delivered?

It usually takes 10-21 days for your order to be delivered. However we are trying to improve our delivery process and our customers can get their orders within 10 days after placing an order on our site.

I have bought and paid for 6 cartoons and got only 4. Please explain.

We always send the full order in the same day to our customs check. Sometimes customs and post services do not manage to process all the parcels in a day and this causes delay between parcels arrival. Please expect the rest of your order to arrive shortly.

Why can't you send me a single parcel containing more cartons?

We ship goods in parcels containing 2 cartons because of customs issues and taxes.

Miscellaneous

Will you offer other brands in future?

Yes, we always try to extend the variety of products offered on our site. Please check for updates.

Do you have an autodelivery option on your site?

No, this option is unavailable right now.

Do you provide any information about your customers or use it in advertisement purposes?

All the information is used for delivery and order tracking process only. We do not provide any information about our customers to third parties.

Will I get my money back or have the goods replaced if the parcel is lost, stolen or damaged?

We guarantee 100% money back or order resending if you don't get your order for some reason. If you want your money back, please contact our support center and we will fund your credit card. Please do NOT charge your money back through credit card companies.

My credit card was charged for my order but when I log on your site, the order status is "Unpaid". What should I do?

Please contact our Support Center. We will check your information and send your order within 24 hours.

How can I contact your Support Center?

Please send your questions to support@topcigarettes.biz with a detailed description of your problem. Don't forget to include your order number. We will answer you within 24 hours.